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Avy's AI solution “Davy”, can reduce cases by up to 40% in the case management process.

Interest in housing services has grown strong among real estate companies

The times we live in place higher demands on cost efficiencies and sustainability. Today, no housing company can afford not to care about the tenants. Many people have found that a satisfied tenant with a good relationship with their landlord can be the company's best resource. Then it's about understanding the concept of customer journey and giving the tenant the right tools to get engaged.

What do our customers say about getting started with Davy?

HannahClara Vilsek, Avy's e-commerce expert comes from Amazon and here shares knowledge and experience about Avy's service platform and what embedded e-commerce does to the experience of app users.

In today's real estate industry, effective property management is critical to meeting high demands on service, cost control and sustainability. Traditional management, where many processes are manual and time-consuming, is no longer enough. Instead, real estate companies need to work more proactively, automatically and with a greater focus on the tenant experience. Here, Avy's digital tenant experience platform plays a central role. By digitizing the entire customer journey, from moving in to moving out, companies and managers can create a more streamlined business — where both tenants and managers gain from simpler, smarter processes. Avy's solutions make it possible to reduce administration, free up time and at the same time provide tenants with a better tenant experience. But what does it really mean effective management — and how does Avy help you get there?

More and more actors are leaving the old, monolithic holistic solutions and moving towards a Best of Breed Strategy — where each system component is built by the operator who is the best in their field. It is no longer about a single system doing everything, but about creating a cohesive experience with specialized solutions that together form a strong whole. It's right here Avy comes into the picture. Avy is the leading platform for the customer journey in real estate, and our focus is clear: adding value to both property owners and residents, regardless of which real estate system you are using.

Transparency of systems in the real estate industry is a highly topical issue for many housing companies who want to take the next step in their digital development. We have spoken to three leading property schemes where the issue plays a central role in developing services towards their clients.

Lena Liljendahl is an expert on housing issues at Sveriges Allmänytta. With a strong commitment to social issues and a keen interest in communication, Lena has contact with member companies to gather experience and spread good examples. We delve into an interview and hear more about how to create a good tenant dialogue, the benefits of giving space for housing to tenants and the financial benefits it brings to the administration.

Among many residents there is strong concern at the moment about runaway electricity prices and rising fixed costs. Some of these costs, such as both heating and water, also affect the landlord's finances. So what can be done as a housing player to land in the most sustainable situation possible for both parties?

Avy perustettiin vuonna 2018 yksinkertaisesta ajatuksesta: kiinteistönhallinnan ammattilaiset ansaitsevat yhtä modernit työkalut kuin heidän palvelemansa ihmiset. Tänään alustamme pyörittää yli 500 000 asuntoa Pohjoismaissa.

For four years in a row, Mannersons has won the prestigious award “Highest Service Index” at Kundkristallen. Carl-Fredrik Grönhagen, CEO, shares the work on creating added value for tenants with relevant services based on the customer's perspective.

Tenant app — the key to modern and efficient property management

Petter Arvidsson, CPO/COO at Avy-Tmpl shares his thoughts on the Tenant Experience and how comfort, security and sustainability can be optimized throughout the entire accommodation journey from the tenant's perspective.

At Almedalen 2022, Avy-Tmpl was on stage together with AktivBo and talked about the Tenant Experience. Here are five questions for the panel that summarize our seminar in Almedalen 2022.

Residential real estate is often described as one of the most stable and sometimes one of the slowest-moving industries. Buildings last for decades, operational processes are well established, and change tends to happen gradually. But after my first year working with Avy and the Finnish housing market, one thing has become increasingly clear: the digitalization of residential real estate is accelerating. It may not always be visible at first glance, but the foundations for a more connected and efficient housing ecosystem are steadily being built. Across Finland and the Nordics, property owners, property managers and technology providers are working to modernize how residential buildings are managed. And importantly, the direction of development is encouraging.

Avy continues to drive the development of industry-specific AI. Now we're taking the next step by launching Public Davy — an audience version of our AI Agent which allows real estate companies to meet their customers already on the home page, without a login. In this interview, Avy's team tells us more about what Public Davy is, why it was developed and how real estate companies can quickly get started.

AI developed for real estate companies