Avy is a customer platform for real estate (Tenant Management) that brings everything about a tenant's home together in one place – from move-in to move-out. Through both app and web, property owners and managers handle cases, communication, support and tenant services, while residents get a simple digital everyday life. Avy is used in more than 500,000 homes in the Nordics.

Avy's pricing is based on a pricing model with four parts: a platform fee, a price per apartment, a price per internal user and transaction-based fees for certain services. What Avy costs for you therefore depends on the size of your portfolio and which parts of the platform you choose, and is set out in a quote. Book a demo and we'll tell you more about pricing and prepare a price proposal.

For residents, the Avy app is free of charge.

Book a demo or contact us for a first meeting. We go through your needs and your system landscape, and then our implementation and Customer Success team takes you through kick-off, planning, rollout and ongoing collaboration.

The platform consists of five parts:

• Tenant Experience – app and web portal for residents
• Tenant Support – case management, fault reporting, chat and self-service
• Tenant Communication – news, mailings and information to residents
• Tenant Insights – data and customer satisfaction tracking
• Marketplace – tenant services such as home insurance, electricity and broadband

Across the platform you'll find agentic AI and integrations with your existing systems. Which features residents see depends on what the landlord has activated.

No. Avy is not a property management system – we complement what you already have. If you use, for example, Vitec, Momentum or Pigello, that system handles finance, contracts, invoicing and technical management, while Avy makes the data come alive and accessible to the tenant. You keep what works and strengthen the relationship with your residents.

Avy has 35+ standard integrations with property management systems, invoicing, access control and meters – for example Vitec, Momentum and Pigello – plus an open REST API and an Embed Framework for custom integrations. See them all under Integrations.

Davy is Avy's AI agent that answers residents' questions around the clock and takes load off customer service. Public Davy is the public version that meets visitors and residents directly. Read more about agentic AI.

Tenant Management is a customer care system for real estate, where property owners and managers handle everything from customer experience and communication to support and tenant services in one place.

Customers include Balder, Poseidon, Newsec, Lundbergs, Skandia, Heba, Wallenstam, SGS Studentbostäder and MKB. SGS Studentbostäder, for example, reduced the number of cases by 25% by streamlining customer service with AI. See all customer cases.

Yes. Under Events you'll find masterclasses showing different parts of the platform – past ones can be watched on demand. There is also material on our YouTube channel. If you want to see something specific, book a short demo.

No. Avy has offices in Stockholm and Helsinki, but the platform can be adapted to your market. avy.se and the platform are available in Swedish, Finnish and English.

Download the Avy app from the App Store or Google Play. Then log in with BankID or the verification method your landlord or housing association has chosen. Your landlord needs to use Avy for you to be able to log in.

No, the Avy app is free for residents. Any costs for services or offers in the app, such as home insurance or an electricity contract, are shown clearly before you choose to use them.

Log in to the app and go to fault reporting. Describe the problem and submit your report – you can then follow the status of your case directly in the app.

Yes, if your landlord has activated the feature you can book the laundry room, guest apartment, meeting rooms and other shared spaces directly in the app.

All contact with your landlord happens in the Avy app – that's where you create cases and chat directly with property management. Avy is not your landlord and cannot answer questions about your lease or your apartment.

See the login section in our help center – there you'll find help with BankID, forgotten passwords and account issues.

Through Avy Marketplace your landlord can offer home insurance, electricity and broadband. Which services you see depends on what your landlord has activated. All services are optional and do not affect your lease. You'll find them under My home in the app.

Yes. Avy complies with applicable data protection law (GDPR) and uses security technologies to protect your personal data. Read more in our privacy policy.

Our help center for residents has answers about login, payments, tenant services and more. Questions about the app and in-app payments can also be sent to support@avy.se. If you are a property owner or manager, contact us.