Avy passes 60,000 homes in Finland

Avy's platform now reaches more than 60,000 homes in Finland. The growth follows a shift in how Finnish property companies build technology: instead of replacing whole systems, they add specialised, agentic AI layers on top of the ones they already have. To meet that demand, Avy has appointed Jussi Sipola as Sales Manager, Finland.

Key takeaways

• Avy's platform reaches more than 60,000 homes in Finland, and Avy has welcomed several new Finnish customers over the past year.
• Finnish property companies would rather combine several specialised solutions than rely on one system that has to do everything.
• AI is added as a layer on top of existing property management systems – not as a replacement for them.
• An AI layer is never better than the data in the system it sits on.
• Jussi Sipola is Avy's new Sales Manager, Finland, driving growth among both private and public housing companies.

Finland has already drawn its conclusion

The Finnish property industry is in a period of change. Legacy systems are being questioned, while residents expect the same digital service they get from their bank or insurer. Property companies are also increasingly willing to combine several specialised solutions rather than commit to one system that has to do everything.

On that last point, Finland has moved further than most markets. Jussi Sipola noticed it within weeks of joining Avy.

"The Finnish market has understood it. Here the discussion is rarely about whether to replace the whole system – it's about which layer to add next and what it should do. That makes the conversation about AI a much shorter one in Finland than in many other markets," says Jussi Sipola, Sales Manager, Finland at Avy.

A layer on top, not a replacement

Rather than replacing the property management system, the alternative is to add specialised solutions to the technology landscape already in place. Tenant support, communication and insights can then be handled faster and with higher quality, while the workload on the property management organisation goes down.

In practice, a property company no longer has to buy one system that does everything – and a legacy system no longer has to be everything. That does not make the choice trivial. A layer inherits the quality of what it sits on.

"The layer is only as good as what sits underneath it. If the data in the underlying system is thin or hard to reach, no AI on top will fix that – it will just surface the problem faster. The Finnish companies that get the most out of this are the ones that decided early what the layer should own and what it should leave alone," says Sipola.

How Avy works on top of existing systems

Avy's Tenant Management Platform is built for exactly this model: Avy attaches and can boost any system with new AI capabilities. Through integrations with the property management system, the platform uses the data that already exists and brings case management, tenant communication and tenant support together in a single interface for employees.

A central part is Davy, Avy's AI agent trained specifically for customer interactions in the real estate industry. Davy automates recurring inquiries, guides residents to the right information, and structures and prioritises incoming cases from the first point of contact. Read more about agentic AI in the Avy platform.

Over the past year, Avy has welcomed several new customers in Finland and expanded its Tenant Management offering with AI-driven case management and tenant support.

Jussi Sipola leads the work in Finland

Jussi Sipola brings extensive experience in sales, account management and business development, in Finland and internationally. In his previous role he was responsible for a large group of public-sector customers in Finland. That experience is particularly relevant as Avy sees opportunities among both private property companies and public housing companies.

"Finland is an important growth market for us, and what makes it interesting is that the market has already drawn its own conclusion: keep the systems that work, and add intelligence on top. That is precisely what Avy is built to do," says Joacim Gustafsson, CEO of Avy.

Want to see Avy in action?

Avy simplifies everyday life for nearly 500,000 households, from move-in to move-out – on top of the systems property companies already use. Book a demo and we'll show you how Avy works with your property management system.