AKKA Egendom digitizes the resident journey with Avy

1. Needs Analysis and Solution Selection

What need led to the decision to choose Avy's Resident Platform?

We identified a clear need to improve communication with our residents as part of our digital transformation. Our goal was to create a better resident experience through fast, quality assured, and relevant communication. We did not just want to offer an app, but a platform filled with valuable services. Bringing all of our partners together in a single channel ensures a consistent way of working while reducing the manual effort involved in previous processes. The platform also creates new revenue opportunities, which is an added benefit.

Why did you choose Avy?

We experienced Avy as a company that is easy to work with. They are responsive, committed, and have a clear focus on developing the product based on customer needs. That was very important to us.

2. Implementation and Usage

How did you experience the implementation process?

Extremely positive. We set a goal to be live before our Q3 reporting, and it turned out to be the fastest implementation project I have ever been involved in. The Avy team did an outstanding job together with our internal team.

How does the platform work in an organization with external property management across multiple locations?

The platform enables us to communicate consistently regardless of location. By involving our local property managers, we have strengthened communication, introduced templates for recurring matters such as power outages, and ensured outdated information is automatically removed. We now have better control and provide a cleaner, more professional experience for our residents.

3. Future Plans and Further Development

Which features are you looking forward to exploring?

We are excited to implement Avy AI Copilot, which will help guide residents to the right solution from the start and reduce duplicate work. Other areas we are interested in include:

• Move out services with checklists and inspection booking
• Contract signing via BankID, for example during move out
• Integration of parking invoices
• Resident Services and the Resident Forum, depending on our internal capacity

Anna Broman, Head of Asset Management Residential, Möller & Partners:

"We wanted faster communication with our residents and a more efficient way of managing information. Our goal is to create a better customer experience while using customer insights to prioritize the right improvements across our portfolio."

About AKKA Egendom

AKKA Egendom is a property company founded in 2015 that develops and manages functional, affordable housing in safe neighborhoods within commuting distance of regional cities. Its portfolio includes approximately 3,600 apartments, stretching from Skåne in the south to Värmland in the north. Property management is coordinated centrally by Möller & Partners in close collaboration with local external service providers.

Want to learn more?

Would you like to discover how Avy helps property owners digitize the resident journey and improve the customer experience?

Contact us to book a demo or speak with one of our experts.