Capability ·
TENANT SUPPORT
Tenant support built for modern property teams
Give your customer service and property management teams the tools they need to resolve cases faster, access the right information instantly, and deliver better support at scale.
CASE MANAGEMENT
Manage every case from one place
Streamline support operations with configurable workflows, intelligent routing, and full visibility into performance.
Configurable case inbox and saved filters
AI assisted classification, qualification and routing
Multi-lingual support with AI
Status and priority management
Case KPI dashboard and reporting
TENANT DATA
Complete tenant context in every interaction
Access all relevant tenant and contract information in one place to provide faster, more personalized support.
Tenant 360 view
Tenant and contract administration
Full interaction and case history
Connected data across your property ecosystem
AGENTIC AI SUPPORT
AI that helps both tenants and support teams
Empower tenants to find answers on their own while giving agents AI-powered tools to work more efficiently.
Knowledge base management
Property cards with contextual information
Davy Tenant AI Assistant for resident self-service
Admin AI Copilot for support teams
Feature map
Configurable case inbox
Saved filters and workflows
Automated case routing
Status and priority management
Case KPI dashboard
Tenant 360 view
Tenant and contract administration
Knowledge base management
Property cards
Davy Tenant Assistant
Admin AI Agent
Integrated support history
CUSTOMER STORIES
“Now we can spend more time in the face-to-face meeting — where we really make a difference for our students.”
RESULTS
Support that scales
Combine case management, tenant data and AI-powered assistance to improve efficiency and service quality.
Faster
case resolution times
Increased
first-contact resolution
Reduced
manual administration
24/7