Digitalisation in the real estate industry is accelerating — and AI agents and chatbots are at the centre. Tenants today expect fast, accessible and personalized service, and for real estate companies it will be crucial to introduce smart technology that delivers on these requirements.

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AI agents and chatbots — the future of property management

At Avy we have launched the AI agent Davy — an intelligent copilot tailored for the real estate industry. Using generative AI, Davy handles cases automatically, guides tenants around the clock in any language and integrates directly with real estate systems such as Momentum and Vitec.

Through Davy, the AI agent becomes a digital colleague who:

• Gathers accurate information in case of fault reports
  
• Asks smart follow-up questions to increase data quality
  
• Communicate in multiple languages, 24 hours a day
  
• Automatically creates cases in the real estate system
  

Upshot? More efficient property management, fewer toll rides and an improved living experience.

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What is the difference between a chatbot, an AI chatbot and an AI agent?

Chatbot - follows predefined rules and static response options. It is often used for simpler FAQ-like communication and cannot handle complex cases. We do not have one of these in our platform, but several of our clients use this type of solution.

AI chatbot - understands context and language, and can independently formulate customized responses. This is the first version of our own Davy, which provides a more human and flexible dialogue experience than a traditional chatbot.

AI Agent - takes the next step. It can itself take the initiative, plan and carry out several steps to solve more complex problems. In the real estate industry, this means that it can integrate with real estate systems, handle cases from start to finish, ask follow-up questions and deliver services in multiple languages — around the clock.

For housing companies, this represents a real paradigm shift: from simple chat solutions to a digital employee who not only answers questions, but actually solves problems and fundamentally improves the living experience.

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Why AI and chatbots are developing the real estate industry

Integrating AI and chatbots into property management isn't just about technology — it's a business-critical step towards increased customer satisfaction and reduced costs.

Four concrete effects:

1. More efficient processes
   Automated case management reduces manual administration and toll runs.
   
2. Improved accessibility
   The tenant receives a response instantly, without the burden of customer service.
   
3. Increased customer satisfaction
   Fast, accurate and personal communication in every case.
   
4. Data-Driven Decisions
   AI analyzes thousands of cases in real time and provides insights Proactive management.

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Agent Davy - part of an open ecosystem

Davy is not a standalone chatbot — it's a fully integrated AI agent in our digital Accommodation platform. Thanks to connections to established real estate systems, Davy can manage the entire chain: from incoming chat to case creation.

No matter which system you work in, our platform can be customized to provide maximum benefit — not only in case of fault reports, but throughout the entire accommodation journey: from moving in to moving out.

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Real life examples - AI agent in sharp operation

In an ongoing collaboration between Avy, SGS Student Housing and Momentum Davy is used to digitize service processes:

• Receive service cases directly in the tenant experience platform
  
• Automated follow-up queries via the chatbot for higher data quality
  
• Fully automated case creation in the real estate system
  
• Improved quality of service and reduced administration‍

‍Here you can watch our latest conversation with Momentum and SGS on our YouTube channel (interview is in Swedish).

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Next step: From reactive to proactive management with AI

With advanced AI models and predictive analytics, the real estate industry is moving away from reactive case management towards proactive service. An AI agent like Davy can identify patterns, anticipate maintenance needs, and tailor dialogue to tenant needs -- before a problem even occurs.

It's no longer about just responding. It's about understanding -- and acting ahead of time.

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Digitalize your accommodation journey with Avy

At Avy, we want to make the whole accommodation journey easier, smarter and more value-creating — from first contact to moving out. Our Accommodation Platform brings everything into one and is based on:

• User-friendly interface which makes it easy for both residents and property owners to navigate.
  
• Automated processes that saves time, reduces errors and raises the level of service.
  
• Embedded functionality that seamlessly connects services and systems in everyday life.
  
• AI and data at the core enabling proactive service and smarter decisions.
  

A central part of this ecosystem is Davy, our AI-powered assistant. Together with our clients, we are developing a future where property management is not only efficient and digital — but also personal and human.

Davy is a key component of this ecosystem — and together with our customers, we are building a future where property management is both smart and human.

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Want to know more?

Are you curious about how an AI agent or chatbot can transform your property management?

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📅 Book a demo with our team HERE.

📖 Read more about Davy HERE