Customer case - Mannersons
“Avy is a brilliant digital partner that delivers on time and is very receptive to feedback"
As a family-run business for five generations, Mannersons Fastigheter works hard to ensure it delivers market-leading service. In line with their motto “always nearby”, Mannersons wanted to work with Avy and take the next step towards meeting their customers where they are: digitally at their phones.
The management team at Mannersons is now able to offer their customers digital services, including rental payment, maintenance requests and issue reporting, laundry room booking and new housing services, making sure their customers are taken care of in best possible way. This has all been made possible through the tenant app that has been fully adapted to the Mannersons brand and that maintains the integrity and basic values that the company has always stood for.
CEO Carl-Fredrik Grönhagen says, “Avy is a brilliant digital partner that delivers on time and is very receptive to feedback. We had very high expectations when it came to customising every detail of our tenant app to make sure it felt like our own. The result of the app, along with Avy’s technical platform and market-leading industry knowledge, has been incredible. Through close and very active collaboration, we are now the first in Sweden to be able to offer a wide range of selected services through the app.”
In 2019, Mannersons Fastigheter won Kundkristallen for best service and profile with 99.6% of tenants saying they’d recommend the company as a landlord.